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Check here for a status of EDI systems and a log of resolved EDI issues.

Claim Processing Issues LogClaim Payment Alerts

Please reference this page for information about confirmed, system-related issues before you reach out to Customer Service. Click on the description to view details and check back often for updates that we post when they become available.

Closed issues remain on the active log for approximately 60 days before they move to the resolved issues archive list at the bottom of the page.

If you still have questions, please contact Customer Service or use one of our self-service tools.

Date Reported Description

07.10.2025

CGS recently detected a significant number of incorrectly billed hospice claims. Claims have been submitted for continuous care using the admission date as the “From” date of service on the claim, instead of the beneficiary’s start of care date.

05.01.2025

Reason Code U6802: Medicare Secondary Payer (MSP) claims may reject in error.

03.11.2025

Reason Code U537I: Some home health claims for more than 36 periods of continuous care with the same home health agency (HHA) returned to provider (RTP'd) in error. See the Proposed Resolution section below for details.

11.14.2024

Reason Codes 17729 & 17730: Hospice certifying physician edits applied to claims without occurrence code 27 in error. Please see the billing guidance for claim submission errors below.

08.01.2023

Reason Code 19963: Some home health claims returned to provider (RTP'd) in error because the corresponding NOA is offline.

Updated: 07.16.2025

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